Privacy Policy
Last updated: October 28, 2026
This Privacy Policy explains how HezzoSoft ("HezzoSoft", "we", "us") collects, uses and protects information when you use our mobile applications (the "Apps") and our website hezzosoft.com (together, the "Services").
1. Information we collect
Information you provide
- Account information — such as your name, email address or phone number when you create an account.
- Content — information you enter into an App, and messages you send to our support team.
Information collected automatically
- Device information — device model, operating system version, app version, language and time zone.
- Usage and diagnostics — crash logs and performance data used to fix bugs and improve stability.
- Approximate or precise location — only if an App needs it for a feature and only after you grant permission. You can turn it off at any time in your device settings.
- Push notification tokens — if you allow notifications.
We do not sell your personal information, and we do not use it for cross-app tracking or targeted advertising unless an App clearly asks for your permission first (on iOS through App Tracking Transparency).
2. How we use information
- To provide, operate and maintain the Services
- To create and secure your account
- To send service notifications you have enabled
- To respond to support requests
- To analyse crashes and improve performance
- To comply with legal obligations and prevent fraud or abuse
3. Third-party services
Some Apps use trusted service providers that process data on our behalf, for example:
| Provider | Purpose |
|---|---|
| Apple App Store / Google Play | App distribution, in-app purchases and subscriptions |
| Google Firebase | Push notifications, crash reporting and analytics |
| Cloudflare | Website delivery and security |
These providers may only use the data to perform services for us and are bound by their own privacy policies.
4. Data sharing
We share information only: with service providers as described above; when required by law or to protect rights and safety; or with your consent.
5. Data retention
We keep personal data only for as long as your account is active or as needed to provide the Services. When you delete your account, we delete or anonymise your personal data within 30 days, except where we must keep it to meet legal obligations.
6. Security
All data is encrypted in transit using HTTPS/TLS. We use access controls and industry-standard safeguards to protect data stored on our servers. No method of transmission or storage is 100% secure, but we work hard to protect your information.
7. Your rights and choices
- Access, correct or download your personal data
- Delete your account and data — see Delete account
- Withdraw permissions (location, notifications, camera, etc.) in your device settings
- Object to or restrict certain processing
To make a request, email [email protected]. We respond within 30 days.
8. Children's privacy
Our Services are not directed to children under 13 and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal data, contact us and we will delete it.
9. International transfers
Your information may be processed on servers located outside your country. We take steps to ensure it remains protected in line with this policy.
10. Changes to this policy
We may update this policy from time to time. We will post the new version on this page and update the "Last updated" date above.
11. Contact us
HezzoSoft
Erbil, Kurdistan Region, Iraq
Email: [email protected]